Frequently Asked Questions
Have a Question?
Normally we are very accommodating but if you are in a hurry, we recommend that you book a day and time to come see us as we can never guarantee walk-ins.
In our busy season Oct-Dec we highly recommend booking in ahead of time.
We do have a comfortable seating area for customers to wait but sometimes unexpected things come up. If you are wanting to leave your car or drop off after hours, we offer that service along with customer courtesy shuttles* if needed.
*The courtesy shuttles are first come, first serve bases.
This question is often asked and it’s not always an easy one to answer. Anything that requires diagnostics/inspections are charged hourly–our rate is $135 plus tax. We do not diagnose over the phone based on ideas or customer suggestions as this can lead to unhappy customer experiences, so we always recommend letting us have a look first. We communicate with you the entire time via phone, in person, or email and let you know if something is going to cost more in time or parts —we always ask for verbal or written approval before going any further.
Winter tires are just what they sound like—tires for winter. While you could absolutely wear your running shoes in the snowy and icy weather, winter boots will keep your feet warm, dry and they have a better grip on the slippery ground. The same can be said for winter tires. Winter tires are generally made from a softer rubber compound which means when the temps start to drop, the rubber maintains elasticity to maintain optimal grip. Furthermore, the tread blocks tend to be deeper and wider to help cut through the snow and slush. Many winter tires have special siping in the tread blocks that open up and give you extra traction in icy conditions. Tires marked with a mountain and snowflake symbol meet specific snow traction performance requirements and have been designed specifically for use in severe snow conditions.
Transport Canada Recommendations:
Install four winter tires – To help maintain control and stability of your vehicle in icy conditions, Transport Canada and the Rubber Association of Canada recommend that you install winter tires in sets of four.
Mixing tires with different tread patterns, internal construction, and size degrades the stability of the vehicle and should be avoided.
Just as your body requires regular checkups to avoid major health concerns, regular maintenance is important on your vehicle in order to avoid costly unnecessary repairs. We recommend following your vehicle manufacturer maintenance schedule and have your fluids regularly checked/drained/filled as needed. Filters should be checked/changed regularly, and tires should be rotated and checked for proper tire inflation. Visual inspections of the subframe/undercarriage, suspension, brakes and lights should be done at least once a year or more depending on your individual driving habits. NAPA offers a limited driveline warranty on your vehicle to help protect your investment. It’s free and the only requirement is that you continue to do your maintenance at any NAPA AUTOPRO location.
Ask us if your vehicle qualifies for the 10/400 warranty which is the 10-year/ 400,000km limited driveline warranty.